Every print and artwork is packaged carefully in  a waterproof bag with cardboard backing in a cardboard envelope so it doesn't get damaged or bent in the mail.
Orders are shipped 1-3 days after they have been placed. Shipping to the U.S. should not take more than 6 days to arrive, while orders outside the U.S. can take from 1-4 weeks to arrive, depending on where they are shipped and the postal services of your country. 
I do not offer returns for any of my products.
I cannot replace any damaged original artworks (of course), but if a print has been damaged in the mail due to my error, email me at sarucatepes@gmail.com and I will try my best to fix the problem and send you a replacement print.
Please email or message me if you have any questions about the quality of my prints or if you are unsatisfied with your purchase, and I will see what I can do to amend the situation!